The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kay Shop will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.
Please return your purchase to the following address: Kay Shop
27, Lorong Tanjung Aman 10,
Taman Tanjung Aman,
12300 Butterworth, Penang
Please contact us at firstname.lastname@example.org or +601163532789 if you have any questions or doubts.